top of page


These terms and conditions apply to all customers, clients and students. 

Heavenly Hair is also known as HHL. 

For the purpose of this contract the term 'we' refers to HHL/Heavenly Hair.


Once a course has been purchased you will receive a welcome email explaining how you can access the training portal.

If the option of a kit has been selected you can expect to receive your kit within 5-7 working days.

Due to the protected content you will receive, unfortunately all courses are non-refundable once purchased.

Online training is available worldwide. Our insurance partners however only insure UK residents. If you are purchasing a course outside of the UK, it is your responsibility to ensure you can gain insurance to work professionally in your country/area. 

Any images or video content sent to us from students should be their own work. If students submit work which is not their own our certification will be null and void. 


All courses can be secured with a £100 deposit, which is non-refundable.

The remaining balance is due 15 days prior to the event.

Courses can be amended/cancelled up to 15 days prior to the event date, after this time all courses and payments are final and can't be refunded under any circumstance. Should a student wish to amend the date of the course after the cut-off point, a charge of £100 will apply. 

Once payment has been made in full students will receive access to our online training portal to begin theory work.

In the unlikely event we need to reschedule a course for any reason we will offer an alternative date. Due to the protected content sent to each student prior to training dates, we are unable to offer a refund for any reason.


We use Royal mail to ship our products. In the event of a delay due to the shipping company or other external factor, HHL will not be held responsible. Once our products have been shipped, we follow the terms and conditions of the individual shipping company.


Our course content is protected and therefore non-refundable for any reason.


Any physical item purchased can be returned within 14 days of purchase, providing it is in an unused, unopened condition. Any physical items that are returned in a used condition will be returned at the expense of the customer.

We are happy to provide a credit note for any returns accepted. 



bottom of page