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PRIVACY POLICY

At HHL Extensions and Training, we are committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect:

1.1 Personal Information: When you register for our hair extension training academy, book one of our services or subscribe to our mailing list, we may collect personal information such as your name, email address, phone number, and billing information. This information is necessary for enrolment, certification, and delivering our services effectively.

1.2 Payment Information: We utilise trusted third-party payment processors to securely process your payment information. We do not store your payment card details on our servers.

1.3 Usage Information: We collect information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information helps us to analyse trends, administer the website, and improve our services.

1.4 Cookies: We use cookies and similar technologies to enhance your browsing experience, personalise content, and gather information about your preferences. You have the option to disable cookies in your browser settings, although this may affect certain features of our website.

 

2. How We Use Your Information:

2.1 Providing and Improving Our Services: We may use the information we collect to deliver our hair extension training courses, communicate with you, respond to your enquiries, and provide support. We also use your information to enhance and personalise your learning experience.

2.2 Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, or other marketing communications about our academy's products and services. You can opt-out of receiving such communications at any time by following the instructions provided in the emails or contacting us directly.

2.3 Legal Obligations: We may use and disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.

 

3. Information Sharing and Disclosure:

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to perform functions and services on our behalf, such as hosting our website, processing payments, or analysing data. These providers have access to your information solely for the purpose of performing their functions and are obligated to maintain the confidentiality and security of your information.

3.2 Compliance with Law: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

 

4. Data Security:

We employ reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

 

5. Children's Privacy:

Our website and services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child without parental consent, please contact us, and we will take appropriate steps to remove such information from our records.

 

6. LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

7. BNPL 

In order to be able to offer you BNPL (buy now, pay later) payment options, we may need to pass to on certain aspects of your personal information, such as contact and order details, in order for your chosen finance company to assess whether you qualify for their payment options and to tailor the payment options for you.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in either Klarna, Laybuy, Clearpay or Paypal's privacy policy.

 

8. Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

 

9. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at enquiries@hhlextensions.com

By using our website and services, you acknowledge that you have read, understood, and agree to this privacy policy.

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