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These terms and conditions apply to all customers, clients and students. 

Heavenly Hair is also known as HHL. 

For the purpose of this contract the term 'we' refers to HHL/Heavenly Hair.


By having Heavenly Hair (HHL) fit your hair extensions, you agree to the following terms and conditions.

We will try to resolve any teething issues the client may have, for example, Visible bonds, or lost bonds during the first 7 days after fitting. After this time all maintenance appointments are chargeable.

Refunds are not given in any circumstance. Hair extensions are hygienic goods which cannot be returned once the packaging is opened, or the hair has been fitted. Please ensure you are happy with the colour(s) ordered for you prior to fitting.

We offer through aftercare advice to ensure you keep your hair extensions in good condition for as long as possible, and to ensure you are taking care of both your extensions and your natural hair. It is your responsibility to ensure you read the advice thoroughly. Aftercare advice can be found here.

All our suppliers recommend the use of their products to extend the life of the hair. You will be asked at consultation if you wish to purchase these products. Please be aware that if you do not wish to use these recommended products the lifespan of the hair may be shorter than expected. In the unlikely event there is a problem with the hair purchased, suppliers will NOT offer an exchange unless their products have been used. 

Any colouring, bleaching, perming or the use of any colouring products such as purple shampoo is not recommended and done so at your own risk.

You agree to inform your technician if you are planning on going on holiday or using sunscreen.

Hard water, minerals, sunscreen, chlorine, sea water and other factors can cause hair extension hair to become discoloured. 

We can issue you with a list of products you may wish to purchase to remove any unwanted pigment.

Any product recommendations are not guaranteed to remove unwanted pigment and are used at your own risk. We take no responsibility should any discolouration or damage occur to the hair. Please refer to our aftercare advice for holiday aftercare.

Your new hair needs care and attention to ensure it stays in good condition. The use of heated appliances is allowed but please ensure the appliance is used on its lowest heat setting. Always use a heat protectant. The misuse/prolonged use of any heat styling tool will burn even the highest grade of hair.

We will not be held responsible if you decide you 'don't like' or feel extensions are not suitable for you for any reason. It is your responsibility to consider the cost and commitment involved in having hair extensions.

The deposit paid at consultation is non-refundable.

If for any unlikely reason you are unhappy with your fitting, you must contact Heavenly hair and make arrangements for us to look at the hair and rectify any issues. An appointment will be made for you at our earliest convenience. Should you decide to visit another salon/technician we will not offer any further appointments and will not consider any further issues or complaints.

You must attend regular maintenance appointments (every 4-8 weeks) to ensure your extensions are kept in the best condition. We will not be held responsible for any damage/injury which may occur as a direct result of not having maintenance at the correct intervals.

You understand that all methods need removing and refitting after a maximum of 10 weeks of wear.

You agree to have your extensions removed by a professional hair extension technician.

We use multiple hair suppliers, all of which have been personally tried and tested. Whilst your agreement is between yourself and Heavenly hair, should any issues arise with the hair itself, we will send the hair off to the correct supplier, where they will test the hair and come to a conclusion as to whether the hair is faulty or has been damaged by the customer. The findings and results of the suppliers test are final. Should the hair be found to be faulty, we will re-fit the hair free of charge. Should the hair be returned and deemed damaged by the customer, we will charge the customer the full cost of a refitting service.

We take all necessary steps to ensure your natural hair is kept healthy. During your consultation your hair will be assessed to ensure you have a healthy scalp and there is no breakage or other factors which prevent the use of hair extensions.

In very rare (1 in 50,000) cases it is possible to experience some form of hair loss whilst wearing hair extensions. This is due to the roots being too weak to support the fitting. Unfortunately, this cannot be determined until the extensions have been fitted. If hair loss does occur, we recommend a full removal of the extensions to prevent further damage. We take no responsibility should this happen. This is extremely rare but must be taken into consideration before deciding to commit to a hair extension fitting.

All personal information obtained by Heavenly hair (HHL) will be kept in a secure locked cabinet and on a password protected laptop.

We may use photographs and video's taken during your appointment for marketing purposes. Should you not wish for your images to be used please state this during your consultation. 


Any alterations to appointments must be advised no later than 48 hours prior to your allocated time. Notification without 48 hours notice will result in any deposit being retained and the full cost of your appointment payable before another appointment is made. In the event of no notice being given resulting in a missed appointment we will remove you from our client list and no further appointments will be offered.

All appointments require a non- refundable deposit to be paid. Should you not be able to make your appointment and you have not given 48 hours notice your deposit will be retained. 

You understand that by signing your consultation form you are agreeing to all of the above terms and conditions.

A copy of these terms can be issued at your request.


Once a course has been purchased you will receive a welcome email explaining how you can access the training portal.

If the option of a kit has been selected, you can expect to receive your kit within 5-7 working days.

Due to the protected content you will receive, unfortunately all courses are non-refundable once purchased.

Online training is available worldwide. Our insurance partners however only insure UK residents. If you are purchasing a course outside of the UK, it is your responsibility to ensure you can gain insurance to work professionally in your country/area. 

Any images or video content sent to us from students should be their own work. If students submit work which is not their own our certification will be null and void. 


All courses can be secured with a £100 deposit, which is non-refundable.

The remaining balance is due 15 days prior to the event.

Courses can be amended/cancelled up to 15 days prior to the event date, after this time all courses and payments are final and can't be refunded under any circumstance. Should a student wish to amend the date of the course after the cut off point, a charge of £100 will apply. 

Once payment has been made in full students will receive access to our online training portal to begin theory work.

In the unlikely event we need to reschedule a course for any reason we will offer an alternative date. Due to protected content sent to each student prior to training days we are unable to offer a refund for any reason.

Any images or video content sent to us from students should be their own work. If students submit work which is not their own our certification will be null and void.


We use Royal mail to ship our products. In the event of a delay due to the shipping company or other external factor, HHL will not be held responsible. Once our products have been shipped, we follow the terms and conditions of the individual shipping company.


Our course content is protected and therefore non-refundable for any reason.


Any physical item purchased can be returned within 14 days of purchase, providing it is in an unused, unopened condition. Any physical items that are returned in a used condition will be returned at the expense of the customer.

We are happy to provide a credit note for any returns accepted. 



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