terms & conditions


By having Heavenly Hair fit your hair extensions, you agree to the following terms and conditions:-

Heavenly hair will try to resolve any teething issues the client may have, e.g Visible bonds, or lost bonds during the first 14 days after fitting.

After this time all maintenance appointments are chargable.

Refunds are not given in any circumstance. Hair extensions are hygienic goods which cannot be returned once the packaging is opened or the hair has been fitted.

After your new hair extensions have been fitted you will receive an aftercare email which you must read thoroughly.

This advice must be followed at all times to ensure your new hair stays looking and feeling great for as long as possible.

 All of our suppliers recommend the use of their products to extend the life of the hair. You will be asked at consultation if you wish to purchase these products. Please be aware that if you do not wish to use these recommended products the lifespan of the hair may be shorter than expected. In the unlikely event there is a problem with the hair purchased no supplier will offer an exchange unless their products have been used. 

Any colouring, bleaching, perming or the use of any colouring products is not recommended.

You agree to inform your technician if you are planning on going on holiday or using sunscreen. Heavenly Hair will issue you with an extra set of aftercare instructions should you travel abroad or use sunscreen in this country. All aftercare advise given should be followed. Heavenly Hair take no responsibility should any discolouration or damage occur to the hair.

Your new hair needs care and attention to ensure it stays in good condition. The use of heated appliances is allowed but please ensure the appliance is used on its lowest heat setting. Always use a heat protectant. The misuse/prolonged use of any heat styling tool will burn even the highest grade of hair.

Heavenly hair will not be held responsible if you decide you 'don't like' or feel extensions are not suitable for you for any reason. It is your responsibility to consider the cost and commitment involved in having hair extensions.

The deposit paid at consultation is non refundable.

If for any unlikely reason you are unhappy with your fitting, you must contact Heavenly hair and make arrangements for us to look at the hair and rectify any issues.

You must attend regular maintenance appointments (every 4-8 weeks) to ensure your extensions are kept in the best condition. Heavenly Hair will not be held responsible for any damage/injury which may occur as a direct result of not having maintenance at the correct intervals.

You understand that all methods need removing and refitting after 3 months of wear.

You agree to have your extensions removed by a professional hair extension technician.

Heavenly Hair use multiple hair suppliers, all of which have been personally tried and tested. Whilst your agreement is between yourself and Heavenly hair, should any issues arise with the hair itself, we will send the hair off to the correct supplier, where they will test the hair and come to a conclusion as to whether the hair is faulty or has been damaged by the customer. The findings and results of the suppliers test are final. Should the hair be found to be faulty, Heavenly Hair will re-fit the hair free of charge. Should the hair be returned and deemed damaged by the customer, Heavenly hair will charge the customer the full cost of a refitting service.

Heavenly hair take all necessary steps to ensure your natural hair is kept healthy. During your consultation your hair will be assessed to ensure you have a healthy scalp and there is no breakage or other factors which prevent the use of hair extensions.

In very rare (1 in 50,000) cases it is possible to experience some form of hair loss whilst wearing hair extensions. This is due to the roots being too weak to support the fitting. Unfortunately this cannot be determined until the extensions have been fitted. If hair loss does occur  Heavenly Hair recommend a full removal of the extensions to prevent further damage. Heavenly hair takes no responsibility should this happen. This is extremely rare but must be taken into consideration before deciding to commit to a hair extension fitting.

All personal information obtained by Heavenly hair will be kept in a secure locked cabinet and on a password protected laptop.

Heavenly hair may use photo's and or videos taken during your appointment for marketing purposes. Should you not wish for your images to be used please state this during your consultation. 

You understand that by signing your consultation form you are agreeing to all of the above terms and conditions.

A copy of these terms can be issued at your request.


Once a course has been purchased you will receive your e-training manual and training videos within 24 hours. These files are delivered via email and Dropbox. Please ensure you supply us with your email address upon purchase.

If the option of a kit has been selected you can expect to receive your kit within 5-7 working days.

Due to the protected content you will receive, unfortunately all courses are non-refundable once purchased.


All courses can be secured with a £50 deposit, which is non-refundable.

The remaining balance is due 15 days prior to the event.

Courses can be amended/cancelled up to 15 days prior to the event date, after this time all courses and payments are final and can not be refunded under any circumstance.

In the unlikely event we need to reschedule a course for any reason we will offer an alternative date. Due to protected content sent to each student prior to training days we are unable to offer a refund for any reason.